Build Foundational Awareness of ISO 20000-1 and IT Service Management Principles
What you will learn
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Understand why the ISO 20000-1 standard exists and where it fits in the world of IT Service Management (ITSM).
Get an overview of the standardβs layout and the intent of each major section.
Discover how adopting the standard improves service quality, efficiency, and customer satisfaction.
Gain awareness of how this standard works with ITIL, and other frameworks.
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