Performance Review | Leadership | Communication Skills | 1-1 Meeting | Continuous Improvement | Coaching | Listening
β±οΈ Length: 3.0 total hours
β 4.72/5 rating
π₯ 6,786 students
π August 2025 update
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Course Overview
- Explore the fundamental neuroscience behind how individuals process positive affirmation and corrective critique, laying the groundwork for more impactful feedback delivery.
- Delve into the core tenets of Radical Candor, understanding how to “Care Personally” while “Challenging Directly” without falling into the pitfalls of obnoxious aggression or ruinous empathy.
- Navigate the often-dreaded territory of reprimands, transforming them from punitive measures into constructive growth opportunities when handled with integrity and foresight.
- Unpack the strategic role of feedback in fostering high-performing teams and a psychologically safe workplace environment that encourages innovation and accountability.
- Understand the critical intersection of leadership responsibility and compassionate communication, particularly when addressing underperformance or behavioral issues.
- Learn to establish clear expectations and follow-through mechanisms that ensure feedback translates into tangible improvements, rather than being perceived as mere criticism.
- This course equips leaders and team members alike with the nuanced language and deliberate approach necessary to cultivate a thriving organizational culture through powerful conversational tools.
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Requirements / Prerequisites
- Openness to Self-Reflection: Participants should be prepared to critically assess their current communication patterns and be willing to adapt.
- Basic Professional Experience: Ideal for individuals in roles requiring interaction with peers, direct reports, or supervisors where performance discussions are relevant.
- Desire for Enhanced Leadership: A keen interest in developing stronger leadership acumen through improved interpersonal communication is highly beneficial.
- Commitment to Growth: Willingness to practice new techniques and integrate feedback principles into daily professional interactions.
- Access to a Learning Environment: A quiet space and stable internet connection for optimal engagement with course materials.
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Skills Covered / Tools Used
- Situational Communication Modality: Mastering the art of adapting your feedback delivery style based on context, urgency, and the recipient’s role.
- Active & Empathetic Listening: Developing the capacity to truly hear and understand underlying concerns, perspectives, and unspoken cues during feedback conversations.
- Conflict Resolution & De-escalation: Techniques to manage emotionally charged discussions and guide them towards productive outcomes, particularly during difficult reprimands.
- SBI (Situation-Behavior-Impact) Framework: Practical application of structured models to deliver clear, objective, and impactful feedback.
- Motivational Interviewing Principles: Leveraging indirect and supportive communication to help individuals discover their own motivation for change and improvement.
- Constructive Confrontation Strategies: Learning how to address sensitive topics directly and professionally, preserving relationships while driving necessary changes.
- Follow-Up and Accountability Mechanisms: Designing and implementing systems to ensure feedback translates into actionable steps and sustained behavioral shifts.
- Building a Feedback Culture: Strategies for embedding continuous feedback into an organization’s DNA, moving beyond one-off conversations to a systemic approach.
- Ethical Communication Guidelines: Understanding the responsibilities and boundaries of giving feedback, ensuring fairness, respect, and privacy.
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Benefits / Outcomes
- Enhanced Leadership Credibility: Be perceived as a fair, effective, and respected leader who fosters growth rather than fear.
- Reduced Performance Gaps: Proactively address and rectify underperformance, leading to higher team output and goal attainment.
- Improved Team Cohesion: Cultivate an environment of trust and transparency where team members feel safe to give and receive feedback amongst themselves.
- Boosted Employee Engagement & Retention: Employees who feel heard, valued, and continuously supported in their development are more likely to stay and thrive.
- Increased Organizational Agility: Foster a culture of learning and adaptation, enabling quicker responses to challenges and opportunities.
- Personal Communication Mastery: Gain confidence and fluency in navigating sensitive conversations, impacting all aspects of professional interaction.
- Proactive Problem Solving: Develop the ability to identify potential issues early through effective feedback channels, preventing minor concerns from escalating.
- Strategic Career Advancement: Equip yourself with a highly sought-after leadership skill that is critical for managing teams and driving organizational success.
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PROS
- Practical, Actionable Frameworks: Provides concrete models and steps that can be immediately applied in real-world scenarios.
- Focus on Difficult Conversations: Directly addresses the challenging aspects of feedback, including reprimands and radical candor, often shied away from in other courses.
- Comprehensive Skill Set: Covers not just feedback delivery but also listening, conflict resolution, and cultural integration.
- Highly Relevant for Modern Workplaces: Addresses critical needs for performance management and leadership in today’s dynamic professional environments.
- Expert-Led Content: Likely draws on seasoned professionals’ insights, offering valuable practical wisdom beyond theoretical concepts.
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CONS
- Requires Consistent Practice: The effectiveness of the course’s teachings heavily relies on the participant’s ongoing commitment to integrate and practice the techniques learned.
Learning Tracks: English,Business,Management
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