Learn the principles, techniques, and psychology of listening that heals, especially in remote counseling settings
What you will learn
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1. Understand the psychological foundations of ethical listening, including Carl Rogers’ core conditions.
2. Identify and apply verbal and non-verbal cues to improve presence in tele-counseling.
3. Practice emotional validation and avoid invalidating responses that create shame or distance.
4. Use silence intentionally to support emotional safety, reflection, and healing.
5. Recognize common pitfalls in listening and shift toward empathetic, client-centered responses
English
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