Empathy for Project Managers, Sales, Customer Service, Product Teams, Feedback, Leadership & Culture
What you will learn
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Differentiate between cognitive, emotional, and compassionate empathy, and know when to use each
Decode emotional cues in emails, Slack, Zoom, and in-person settings β even when theyβre subtle
Build psychological safety in teams through micro-validations and tone-conscious communication
Deliver feedback with empathy β without sacrificing clarity or standards
Navigate high-stakes conversations, conflict, and decision-making without losing connection
Set boundaries with kindness β understanding the difference between empathy and niceness
Balance accountability and empathy to prevent burnout and strengthen trust
Avoid and recover from empathy fatigue through emotional regulation and self-awareness
Practice inclusive empathy β especially for voices that are quieter, underrepresented, or remote
Cultivate an emotionally intelligent presence even under pressure, deadlines, and stress
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