Customer Success basic principles made simple and effective, taught by a leading global expert in the field.
What you will learn
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Understand the fundamentals and importance of Customer Success and its management.
Learn to develop and execute effective Customer Success strategies and measure outcomes.
Master the role of a Customer Success Manager and their impact on retention and churn.
Gain skills in customer advocacy, stakeholder engagement, and internal evangelization.
Equip yourself with practical abilities that are critical to the Customer Success role.
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