ransform Your Business with Powerful Customer Experience Insights
What you will learn
Get Instant Notification of New Courses on our Telegram channel.
Note➛ Make sure your 𝐔𝐝𝐞𝐦𝐲 cart has only this course you're going to enroll it now, Remove all other courses from the 𝐔𝐝𝐞𝐦𝐲 cart before Enrolling!
Learn the fundamentals of customer experience, such as the customer lifecycle, touchpoints, and lifecycle events
Know what makes customers happy and loyal.
Measure CX using industry-standard metrics and link them to business outcomes
Collect, interpret, and act on customer feedback using data analytics
Explore common barriers to delivering excellent CX and strategies to overcome them.
Tools and data-driven opportunities to deliver more personalized and memorable customer interactions.
Understand the difference between CX and CXM
Use journey mapping tools to visualize customer interactions across stages and touchpoints.
Create a CX strategy that integrates customer personas
English
language