Wish to lead? Learn Conflict Resolution!
What you will learn
Managing conflicts on a professional and personal front
Managing people who are frequently in conflicts
Using tools to decide your management strategy
Using tools that will give you higher self esteem and leadership skills
Master the art of Conflict Resolution
Description
Conflict resolution is a key leadership skill.
The course provides strategies through which you`ll be able to:
Avoid unnecessary conflicts
Manage conflicts
Resolve conflicts
Divert energies towards right direction
Health care related examples are used to provide clarity of concepts, however, the techniques are applicable to all professionals of different industries. The learning also have a high application in personal life scenarios
Content includes 7 video lessons each followed by a QUIZ to reinstate the learning.
Here is a sneak peak in the content:
-Understanding Conflicts and the situations leading to them
-Importance of addressing conflicts
-The biggest myth of conflict management
–Constructive vs Destructive tool. Biggest eye opener
-Key skills required to be developed to be better at conflict resolution/leadership
-The 4 strategies for conflict resolution
-The simplest strategy and summary to reinstate the learning
On completion of the course the learner will be able to answer questions like:
In what situations do you typically see a conflict?
What is the psychological impact of unresolved conflict?
Why conflicts are essential for an individual`s growth?
Why conflicts are essential for an organization`s growth?
How group decisions improve due to conflicts?
The learner will also gain insights into the below strategies:
-Invent new options-Problem solving
-Separate people from problem
-Establish objective criterion
-Focus on interests and not positions
Moreover, the learner will get through understanding of the “Constructive vs Destructive” tool
Content