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π October 2025 update
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- Course Overview
- This Cisco Advanced Call Control & Mobility Services (CLACCM) course is meticulously designed to equip network professionals with the expert knowledge and practical skills required to implement, operate, and troubleshoot complex collaboration solutions leveraging Cisco Unified Communications Manager (CUCM) and its associated services.
- It delves into the intricacies of advanced call routing, globalized dial plan implementations, and sophisticated Class of Control (CoC) mechanisms, essential for large-scale enterprise communication environments.
- Participants will gain a profound understanding of various mobility services, including Extension Mobility, Mobile Connect, and Single Number Reach, enabling seamless communication for a highly distributed and mobile workforce.
- The curriculum extends to integrating Cisco Jabber for instant messaging and presence, as well as foundational aspects of video collaboration integration with CUCM, ensuring a comprehensive view of modern collaboration ecosystems.
- CLACCM is a core component of the Cisco Certified Network Professional (CCNP) Collaboration certification track, building upon foundational knowledge to address more challenging and real-world collaboration scenarios.
- This course is ideal for experienced collaboration engineers, network administrators, and architects seeking to specialize in the advanced configuration and optimization of Cisco’s Unified Communications portfolio.
- Requirements / Prerequisites
- Candidates should possess a solid understanding of fundamental networking concepts, including TCP/IP, routing, switching, and common network protocols, to grasp the underlying communication principles.
- A foundational knowledge of voice and video networking technologies is crucial, encompassing concepts like VoIP, codecs, and call signaling protocols, which are built upon throughout the course.
- Prior experience with Cisco Unified Communications Manager (CUCM) administration and basic configuration is highly recommended, ideally equivalent to that gained from an introductory collaboration course or practical experience.
- Familiarity with Cisco Unified Communications components and their basic functions, such as Cisco Unified IP Phones, gateways, and the Cisco Unified Border Element (CUBE) concepts, will provide a strong starting point.
- An understanding of the principles of H.323, SIP, and MGCP signaling protocols is beneficial, as the course extensively covers advanced configurations and troubleshooting related to these protocols.
- Comfort navigating command-line interfaces (CLI) for device configuration and troubleshooting is expected, as many advanced tasks involve CLI interaction with various Cisco platforms.
- It is recommended that participants have completed a CCNA Collaboration certification or possess equivalent knowledge, ensuring they have the necessary foundational collaboration skillset.
- Skills Covered / Tools Used
- Advanced Call Control Configuration: Mastering globalized call routing, digit manipulation using translation patterns and transformation masks, and implementing complex dial plans across multiple sites.
- Class of Control (CoC) Implementation: Configuring calling search spaces, partitions, route patterns, and calling party transformations to manage call privileges and restrictions effectively.
- Mobility Services Management: Deploying and troubleshooting Cisco Extension Mobility, Mobile Connect (SNR), Mobile Voice Access, and other features that enable users to access their communication services from any location.
- Cisco Jabber Integration: Configuring Cisco Unified IM and Presence Service (CUIMP) for instant messaging, presence awareness, and integrating Jabber clients with CUCM for voice and video services.
- Video Collaboration Integration: Understanding the basic integration of video endpoints with CUCM, including H.323 and SIP video call routing, and an overview of Cisco Meeting Server interaction.
- Quality of Service (QoS) for Collaboration: Implementing and validating QoS policies to prioritize voice and video traffic, ensuring optimal performance and user experience over congested networks.
- Cisco Unified Communications Manager (CUCM): Extensive hands-on configuration and troubleshooting of CUCM features for call processing, device registration, and service parameter adjustments.
- Cisco Unified IM and Presence Service (CUIMP): Configuring presence groups, presence rules, and inter-cluster presence federation to enable real-time status updates across the organization.
- Cisco Expressway Series (E/C): Understanding the role of Cisco Expressway-E and Expressway-C for secure remote access and business-to-business collaboration, particularly for mobile and remote access (MRA).
- Cisco Unity Connection (CUC): Brief exploration of advanced integration points and features of Cisco Unity Connection for voicemail and unified messaging services within a complex environment.
- Troubleshooting Methodologies: Employing systematic troubleshooting approaches using tools like Cisco Real-Time Monitoring Tool (RTMT), Cisco CDR Analysis and Reporting (CAR), and gateway debug commands.
- Network Protocol Analysis: Utilizing concepts of network sniffers (e.g., Wireshark) to analyze SIP, H.323, and RTP call flows for diagnostics and performance tuning.
- Security for Collaboration: Implementing secure signaling (TLS) and media (SRTP) for voice and video calls, along with other security best practices to protect the collaboration infrastructure.
- Benefits / Outcomes
- Gain the expertise required to design, implement, and maintain advanced Cisco Unified Communications solutions that meet the complex needs of modern enterprises.
- Develop the ability to troubleshoot intricate call control issues, resolve mobility service disruptions, and optimize collaboration system performance with confidence and efficiency.
- Achieve a deep, practical understanding of Cisco’s advanced collaboration features, positioning you as a subject matter expert in call routing, presence, and video integration.
- Enhance your career prospects and marketability in the competitive IT industry, qualifying you for advanced roles such as Collaboration Engineer, Voice Architect, or UC Specialist.
- Be thoroughly prepared for the Cisco CCNP Collaboration certification exam, validating your specialized skills and knowledge in advanced call control and mobility services.
- Contribute significantly to your organization by optimizing communication workflows, improving user experience, and ensuring the reliability and security of critical collaboration infrastructure.
- Master the integration of various Cisco collaboration components, enabling you to build cohesive, scalable, and resilient communication systems that support a dynamic workforce.
- PROS
- Provides comprehensive, in-depth coverage of advanced Cisco Unified Communications features critical for enterprise deployments.
- Directly prepares individuals for a key component of the CCNP Collaboration certification, a highly respected industry credential.
- Focuses heavily on practical, real-world scenarios and troubleshooting techniques, making the skills immediately applicable in a professional setting.
- Empowers professionals to design and implement highly resilient, scalable, and secure collaboration solutions.
- Covers essential mobility services, enabling seamless communication for remote and mobile employees, a vital aspect of modern business.
- Enhances problem-solving capabilities by exposing learners to complex call flows and diagnostics for various collaboration protocols.
- Boosts confidence in managing large-scale and distributed Cisco Collaboration environments through advanced configuration and optimization strategies.
- Offers a deep dive into crucial topics like globalized dial plans and sophisticated Class of Control, which are often challenging for less experienced engineers.
- CONS
- Requires a substantial time commitment and a strong foundational understanding of Cisco Collaboration technologies to effectively grasp the advanced concepts.
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