Master Amazon Connect: Set Up, Manage, and Optimize Cloud-Based Contact Centers with Advanced AWS Integrations
What you will learn
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Learn how to design intelligent call flows using Amazon Connectβs intuitive tools.
Explore the Contact Control Panel (CCP) interface and its practical applications for agents.
Master the setup and configuration of Amazon Connect from scratch, including key integrations.
Understand the core features and benefits of Amazon Connect for modern contact centers.
Learn how to scale and customize Amazon Connect to meet the needs of any organization.
Implement real-time monitoring and analytics to enhance contact center efficiency.
Understand security and compliance settings to protect customer data in Amazon Connect.
Integrate Amazon Connect with AWS services like Lambda and DynamoDB for advanced automation.
Gain expertise in configuring routing profiles to optimize agent performance.
Discover best practices for managing customer interactions through voice and chat.
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