Build, automate, and manage ServiceNow tests with ATF to ensure faster, safer, and error-free deployments with ITSM.
β±οΈ Length: 16.6 total hours
β 4.38/5 rating
π₯ 6,516 students
π August 2025 update
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- Course Overview:
- This comprehensive course is meticulously designed to transform your approach to quality assurance within the ServiceNow ecosystem, moving beyond manual checks to embrace robust automation.
- Delve into the strategic imperative of the Automated Test Framework (ATF) as a cornerstone for maintaining platform integrity and accelerating digital transformation initiatives across your enterprise.
- Gain profound insights into how ATF empowers organizations to future-proof their ServiceNow deployments, ensuring seamless upgrades and continuous delivery of high-quality ITSM services.
- Explore the crucial role of automated testing in mitigating risks associated with platform customizations, integrations, and periodic instance upgrades, thereby safeguarding operational continuity.
- Uncover the profound business value of shifting left in the testing lifecycle, identifying and resolving potential issues much earlier, significantly reducing the cost and effort of defect remediation.
- Understand the architectural landscape of ATF and its seamless integration points within the broader ServiceNow platform, positioning it as an indispensable tool for every platform owner, administrator, and developer.
- Learn to construct a resilient testing strategy that aligns with agile development methodologies, fostering a culture of continuous quality and rapid feedback loops within your IT operations.
- This course is ideal for ServiceNow administrators, developers, quality assurance specialists, and IT managers aiming to optimize their ServiceNow development and deployment processes with unparalleled reliability.
- Prepare to elevate your expertise from a functional understanding of ITSM processes to mastering the technical capabilities required to validate and verify them with precision and scale using ATF.
- Requirements / Prerequisites:
- A foundational understanding of ServiceNow navigation and core platform concepts, including basic record creation and form interaction, is highly recommended.
- Familiarity with the fundamental workflows and terminology associated with IT Service Management (ITSM) modules, such as Incident Management, Change Management, and Service Request Fulfillment, will be beneficial.
- Prior exposure to general software testing concepts, including the distinction between various testing types (e.g., unit, integration, user acceptance testing), will provide a solid context.
- An analytical mindset and a keen interest in problem-solving and process optimization are valuable attributes for success in this course.
- While not strictly required, a basic understanding of scripting logic (e.g., JavaScript fundamentals) can aid in grasping advanced validation techniques within ATF.
- Access to a personal ServiceNow developer instance or a corporate development instance for hands-on practice is essential for maximizing learning outcomes.
- A commitment to actively engage with the course material, complete practical exercises, and apply learned concepts in real-world scenarios is expected.
- Skills Covered / Tools Used:
- ServiceNow Automated Test Framework (ATF): Comprehensive mastery of ATF’s core components, including test steps, test suites, test runners, and scheduled executions.
- Test Data Management: Techniques for effectively creating, managing, and cleaning up test data to ensure repeatable and isolated test executions.
- Advanced Assertion & Validation: Implementing complex server-side and client-side validations within test steps to verify intricate business logic and UI behavior.
- User Interface (UI) Testing Automation: Leveraging ATF’s capabilities to simulate end-user interactions, form submissions, and portal experiences with high fidelity.
- API & Scripted REST API Testing: Exploring methods to validate the integrity and functionality of custom integrations and inbound/outbound data flows within ServiceNow using ATF.
- Test Reporting & Analytics: Interpreting ATF execution results, analyzing trends, and generating actionable insights to continuously improve test coverage and platform quality.
- Performance Testing Considerations: Understanding how to design ATF tests that are efficient and do not unduly impact instance performance during execution.
- Version Control for Test Assets: Best practices for managing ATF test cases and suites within development lifecycles, including considerations for migration between instances.
- ServiceNow Developer Tools: Utilizing the Script Editor, Background Scripts, and other debugging tools to troubleshoot and refine complex ATF test steps.
- Parameterized Testing: Designing flexible and reusable test steps and suites that can be adapted for multiple scenarios with varying input data.
- Integration with CI/CD Concepts: Conceptual understanding of how ATF can fit into broader Continuous Integration/Continuous Delivery pipelines for automated deployment validation.
- Benefits / Outcomes:
- Accelerated Deployment Cycles: Drastically reduce the time and effort required for manual testing, leading to faster and more frequent deployments of new features and updates.
- Enhanced Platform Stability: Proactively identify and resolve potential defects and regressions, ensuring a consistently stable and reliable ServiceNow environment for all users.
- Improved Compliance & Auditability: Generate a comprehensive, auditable history of test executions, demonstrating due diligence in maintaining system integrity and meeting regulatory requirements.
- Reduced Operational Risk: Minimize the likelihood of production outages, data corruption, or negative user experiences stemming from untested changes or upgrades.
- Increased Team Efficiency: Empower your development and administration teams to focus on innovation and value delivery by automating repetitive and time-consuming testing tasks.
- Cost Savings: Significantly lower the long-term costs associated with defect detection and resolution, as issues are caught earlier in the development lifecycle.
- Career Advancement: Position yourself as a highly valuable asset within any organization leveraging ServiceNow, equipped with critical skills in platform automation and quality assurance.
- Confidence in Upgrades: Gain unparalleled confidence in applying ServiceNow upgrades and patches, knowing that your critical ITSM processes are thoroughly validated against potential regressions.
- Scalable Quality Assurance: Implement a testing framework that can scale with your organization’s growth and increasing complexity of ServiceNow implementations.
- Data-Driven Decision Making: Leverage test results and metrics to make informed decisions regarding release readiness, resource allocation, and areas for further process improvement.
- PROS:
- Highly practical and hands-on curriculum, emphasizing real-world application of ATF in ITSM scenarios.
- Enables participants to build a portfolio of automated tests, directly showcasing their newly acquired skills and capabilities.
- Offers a clear pathway to significant improvements in organizational efficiency, reliability, and cost-effectiveness of ServiceNow operations.
- Empowers professionals to become key drivers of quality assurance and digital transformation within their teams.
- Provides a competitive edge by mastering a critical, in-demand skill set for the ServiceNow platform.
- The course content is structured to ensure comprehensive understanding, from foundational concepts to advanced implementation strategies.
- CONS:
- Requires consistent self-discipline and dedicated practice outside of the core lessons to fully internalize and apply the complex concepts.
Learning Tracks: English,IT & Software,Other IT & Software
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