Scale support with AI chatbots, automation, and personalization to boost satisfaction and conversions
What you will learn
How AI transforms customer support to boost satisfaction and conversions
The basics of Tidioβs platform and AI capabilities (Lyro, chatbots, automations)
How to set up and automate conversations with AI-powered bots
Ways to personalize customer journeys using triggers, segments, and behavior data
Best practices for balancing AI automation with human support
Real-world use cases from leading brands to inspire your strategy
How to measure ROI, increase resolution rates, and scale customer success
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- Intelligent Customer Journey Design: Learn to architect dynamic, AI-driven conversational paths that adapt to individual customer needs, transforming reactive support into proactive, personalized engagement.
- Empathetic AI Communication: Master configuring generative AI to understand sentiment and context, enabling chatbots to deliver empathetic, human-like responses that build customer trust and satisfaction.
- Optimized Human-AI Collaboration: Develop strategies for seamless integration of AI automation and human agents, ensuring efficient handling of routine tasks while complex issues receive expert attention.
- Predictive AI for Proactive Support: Leverage customer data and behavioral patterns to anticipate issues, empowering AI to offer solutions or information proactively, preventing problems before they arise.
- Scalable & Resilient AI Systems: Acquire skills to design robust AI-powered support architectures that effortlessly scale with demand and adapt to future technologies, ensuring consistent, high-quality service.
- Ethical AI Deployment & Governance: Address critical considerations like data privacy, algorithmic bias, and transparency, ensuring responsible and trustworthy integration of generative AI in customer support.
- Empowering Support Teams: Understand how AI frees agents from repetitive tasks, enabling them to focus on high-value interactions, complex problem-solving, and deeper customer relationship building.
- Measuring Holistic ROI: Quantify AI’s true impact beyond cost savings, assessing improvements in customer loyalty, brand perception, and long-term business growth for strategic optimization.
- PROS:
- Accelerated Career Advancement: Gain highly sought-after AI and customer support skills, positioning you as a key innovator in a rapidly evolving industry.
- Direct Business Impact: Implement strategies to reduce operational costs, boost customer satisfaction, and drive conversions, directly contributing to organizational success.
- Strategic Leadership: Develop the vision to lead and transform customer support ecosystems, making data-driven decisions that shape future customer interactions.
- CONS:
- Platform-Specific Learning: While practical, the course’s focus on a specific platform might require adaptation if your organization uses alternative core systems.
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